Consumer Credit
Counseling Service, a division of Triangle Family Services
Privacy Notice
Privacy Policy: Our Agency is committed to assuring the privacy of
individuals and/or families who have contacted us for assistance. We assure you
that all information shared both orally and in writing will be managed within
legal and ethical considerations. Your “personal financial information”, such
as your total debt information, income, living expenses, and personal
information concerning your financial circumstances, will be provided to
creditors and, possibly others with your specific authorization. We may also
use aggregated case file information for the purpose of evaluating our
services, gathering valuable research information, and designing future
programs. Your anonymity will be maintained through the use of your client
number or by using aggregate data in all circumstances.
In all other situations, your information may be released to appropriate
individuals or agencies ONLY UPON YOUR WRITTEN REQUEST or when our staff has
been served by a valid subpoena.
The following PRIVACY PRACTICES detail circumstances under which we will
release your information to a third party:
- We
do not disclose any non-public personal information about our customers or
former customers to anyone, except as permitted by law.
- We
may compile data and aggregate information that you give to us, but this
information may not be disclosed in a manner that would personally
identify you in any way.
- We
may disclose some or all of the information that we collect to creditors,
or third parties that you have authorized who need this information in
order for us to assist you during and after a counseling session.
- We
restrict access to non-public personal information about you to those
employees who need to know that information to provide services to you. We
maintain physical, electronic, and procedural safeguards that comply with
federal regulations to guard your non-public personal information.
- We
collect non-public personal information about you from the following
sources:
- Information
we received from you on our applications or other forms you provide;
- Information
about your transactions with us, your creditors, or others; and
- Information
we receive from a credit-reporting agency.
- We
may disclose all of the information that we collect, as described below,
to creditors and related financial institutions that need this information
in order to put you on a debt management plan (DMP.)
- We
may disclose the following kinds of non-public personal information about
you:
- Information
we receive from you on applications or other forms, such as your name,
address, social security number, assets, and income;
- Information
about your transactions with us, your creditors, or others such as your
account balance, payment history, parties to transactions and credit card
usage; and
- Information we receive from a credit-reporting agency, such as your credit history.